Thank you for shopping with PROMAK. We strive to ensure customer satisfaction. Please read our Refund and Cancellation Policy carefully before making a purchase.
1. Order Cancellation Policy
Cancellation Before Shipment
Orders can be cancelled within 24 hours of placing the order.
If the order has not been shipped, a full refund will be processed.
Cancellation After Shipment
Once the order has been shipped, it cannot be cancelled.
You may request a return after receiving the product (as per Return Policy below).
To cancel your order, please contact us at:
📧 promak.retail@gmail.com
2. Return Policy
We accept returns under the following conditions:
Product must be returned within 7 days of delivery.
Item must be unused and in original packaging.
All tags, manuals, and accessories must be intact.
Invoice or proof of purchase must be provided.
Non-Returnable Items
Used or damaged products (not due to our fault)
Customized or special-order items
Clearance or sale items (if applicable)
Digital/downloadable products
3. Refund Policy
Once we receive and inspect the returned product:
If approved, the refund will be processed within 5–7 business days.
Refunds will be credited to the original payment method.
Shipping charges (if any) are non-refundable unless the return is due to our error.
4. Damaged or Defective Products
If you receive a damaged or defective product:
Inform us within 48 hours of delivery.
Share product images and order details.
We will arrange replacement or full refund after verification.
5. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again.
Contact your bank/payment provider.
If still not received, contact us for assistance.
6. Exchange Policy
We only replace items if they are defective or damaged. If you need an exchange, contact our support team.
7. Shipping for Returns
Customers are responsible for return shipping costs unless the product is defective.
We recommend using a trackable shipping service.
8. Contact Information
For refund or cancellation requests, please contact:
Email: promak.retail@gmail.com